Terms of Service

1. The agreement

These Terms of Service (“Terms”) are a contract between you (“you,” “your,” or “Customer”) and Digital Web Team LLC (“Digital Web Team,” “we,” “us,” or “our”), the company that operates InvoiceHelix (the “Service”) at invoicehelix.com. By creating an account, accessing, or using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

You must be at least 18 years old and have the authority to bind the business on whose behalf you’re signing up.

2. What InvoiceHelix is, and what it is not

InvoiceHelix is a software tool that helps businesses send automated, staged payment-reminder emails for unpaid business-to-business (B2B) commercial invoices, read and interpret replies to those emails using AI, and pause or escalate a reminder sequence based on what the customer’s contact says. It is a communication and workflow tool. It is not a debt collection agency, does not collect debts on your behalf, and does not provide legal advice.

3. Business use only: eligibility and the B2B certification

InvoiceHelix is built and priced for genuine business-to-business commercial debt, and is currently offered only to businesses billing US addresses. Consumer debt collection (pursuing payment from an individual for a personal, family, or household debt) is out of scope for this Service and is governed by consumer-protection laws (including the FDCPA) that this product is not designed to comply with.

By using the Service, you certify that:

• You are using InvoiceHelix to pursue payment for bona fide commercial invoices owed to your business by other businesses, not personal or household debts owed by individual consumers;
• You will not use the Service to contact a consumer about a personal debt, even if that consumer operates as a sole proprietor, without independently confirming the underlying obligation is commercial in nature;
• The invoice amounts, due dates, and client contact information you enter are accurate to the best of your knowledge.

We may suspend or terminate accounts we reasonably believe are being used for consumer debt collection.

4. Your account

You’re responsible for keeping your account credentials confidential and for all activity under your account. Tell us right away if you suspect unauthorized access. You’re responsible for the accuracy of the business name, reply-to email, and invoice data you enter, since that information appears in emails sent on your behalf.

5. Rules for the reminders you send

You agree not to use InvoiceHelix to:

• Contact anyone about a personal, family, or household debt rather than a genuine business-to-business commercial obligation;
• Send messages that misrepresent the character, amount, or legal status of a debt, threaten legal action or law-enforcement involvement that isn’t actually being pursued, or impersonate an attorney, government agency, or law-enforcement body;
• Attempt to bypass, disable, or reverse-engineer the Service’s built-in compliance safeguards (including the automated banned-term filter applied to generated reminder content);
• Send unsolicited bulk email through the Service to recipients who aren’t your actual invoice contacts, or otherwise use the Service for spam;
• Upload invoice or contact data you don’t have a legitimate business reason to hold, or that belongs to someone else’s business relationship;
• Interfere with the Service’s operation, attempt to access other customers’ data, or use the Service to violate any applicable law.

We may suspend or terminate your account for violating this section, with or without notice depending on severity.

6. Plans, billing, and cancellation

• Free: up to 2 invoices a month, at no cost.
• Billing Desk: $19/month or $190/year, up to 30 invoices a month.
• Billing Desk Plus: $49/month or $490/year, up to 150 invoices a month.

Paid plans are billed in advance on a recurring monthly or yearly basis, as you choose, through our payment processor, Stripe. Subscriptions automatically renew each billing period until cancelled. An invoice counts toward your monthly limit when you activate its reminder campaign. On a yearly plan the monthly limit still applies to each month.

Cancellation and refunds: you can cancel a paid plan at any time from your billing settings. Cancellation takes effect at the end of your current billing period. You keep access through the period you already paid for, and you won’t be charged again after that. We do not offer partial refunds for unused time in a billing period.

We may change our prices with at least 30 days’ notice to your account email; continuing to use a paid plan after a price change takes effect means you accept the new price.

If you reach your plan’s monthly invoice limit, the Service will prompt you to upgrade before it will activate additional invoices; we won’t silently overcharge you.

7. AI assistance and your review

Some reminder-email drafting and reply-sentiment analysis in InvoiceHelix is performed with the assistance of third-party AI models (including models provided by Anthropic and Google). Every AI-generated reminder is checked against our automated compliance filter before it’s shown to you or sent, but you remain responsible for reviewing and ultimately controlling the content sent on your business’s behalf. AI-generated analysis of a reply’s sentiment (for example, detecting a payment promise) is a best-effort automation aid, not a guarantee. Always exercise your own judgment before treating a paused or escalated sequence as resolved.

8. Services we rely on

Delivering InvoiceHelix depends on third-party infrastructure, including Stripe (payment processing), Postmark (email sending and inbound reply handling), Supabase (application data hosting), and the AI providers referenced in Section 7. Your use of the Service is also subject to the extent those providers’ own terms govern the underlying processing of your data; see our Privacy Policy for details on what we share with them and why.

9. Suspension and termination

Either party may terminate at any time; you by cancelling your account, us by suspending or terminating access for a violation of these Terms or nonpayment. On termination, your right to use the Service ends immediately; data handling on termination is governed by our Privacy Policy.

10. Who owns what

We own the InvoiceHelix platform, software, and branding. You own your business data, meaning your invoices, client contact information, and message content you input or that’s generated on your behalf, and grant us only the limited right to process it as needed to provide the Service to you.

11. Updates to these Terms

We may update these Terms from time to time. We’ll notify you of material changes via email or an in-app notice before they take effect. Continued use of the Service after changes take effect means you accept the updated Terms.

12. Disclaimers, limits of liability, and your indemnity

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT USING INVOICEHELIX WILL RESULT IN PAYMENT OF ANY INVOICE, THAT AI-GENERATED CONTENT OR SENTIMENT ANALYSIS WILL BE ACCURATE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. INVOICEHELIX DOES NOT PROVIDE LEGAL, TAX, OR COLLECTIONS ADVICE, AND NOTHING IN THE SERVICE SHOULD BE TREATED AS SUCH.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGITAL WEB TEAM LLC’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST INVOICE COLLECTIONS, EVEN IF ADVISED OF THE POSSIBILITY.

You agree to indemnify and hold Digital Web Team LLC harmless from claims arising out of your use of the Service in violation of these Terms, your violation of any law, or the accuracy of the invoice/client data you submit.

13. Governing law, arbitration, and class-action waiver

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service will be resolved through binding, individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court. You and Digital Web Team LLC each waive any right to a jury trial or to participate in a class, collective, or representative action. Arbitration will be administered under the rules of a recognized arbitration provider (for example, AAA) and will take place in, or be otherwise connected to, California.

14. Contact

Questions about these Terms: legal@invoicehelix.com